The Exchange server address list service failed to respond

Last week I was called by a colleague who was experiencing some problems with a migration from Exchange 2000 Server to Exchange Server 2007. As a matter of fact the mailbox role refused to install correctly. (A public folder database was not being created.)

An extract of the ExchangeSetup.log:

   1: [24/10/2008 11:26:36] [2] Searching objects of type "PublicFolderDatabase" with filter "(FirstInstance Equal True)", scope "SubTree" under the root "$null".
   2: [24/10/2008 11:26:36] [2] Previous operation run on domain controller 'server.domain.tld'.
   3: [24/10/2008 11:26:36] [2] Searching objects of type "PublicFolderTree" with filter "(PublicFolderTreeType Equal Mapi)", scope "SubTree" under the root "$null".
   4: [24/10/2008 11:26:36] [2] Previous operation run on domain controller 'server.domain.tld'.
   5: [24/10/2008 11:26:36] [2] Calling Address List Service to stamp some properties related to mail recipient for configurable object "Server\Second Storage Group\Public Folder Database" of type "PublicFolderDatabase".
   6: [24/10/2008 11:26:36] [2] [ERROR] Unexpected Error
   7: [24/10/2008 11:26:36] [2] [ERROR] The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error.
   8: [24/10/2008 11:26:36] [2] Ending processing.
   9: [24/10/2008 11:26:36] [1] The following 1 error(s) occurred during task execution:
  10: [24/10/2008 11:26:36] [1] 0.  ErrorRecord: The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error.
  11: [24/10/2008 11:26:36] [1] 0.  ErrorRecord: Microsoft.Exchange.Data.Directory.RusServerUnavailableException: The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error.
  12: at Microsoft.Exchange.Data.Directory.Recipient.RecipientUpdateService.LocateServer()
  13: at Microsoft.Exchange.Data.Directory.Recipient.RecipientUpdateService.Calculate(ADObject recipient, PolicyType[] policies, ADRecipientSession session)
  14: at Microsoft.Exchange.Management.SystemConfigurationTasks.NewPublicFolderDatabase.PrepareDataObject()
  15: at Microsoft.Exchange.Configuration.Tasks.SetTaskBase`1.InternalValidate()
  16: [24/10/2008 11:26:36] [1] [ERROR] The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration 

I was not able to come up with a solution just like that. However they did resolve the issue by removing the custom recipient policies. (Way to go CaSp!)

As you might know Exchange 2007 has only limited support for LDAP filters (OPATH is used instead) and is apparently very sensitive for the query syntax.

Some more potential causes can be found on Dave Goldman’s blog.

http://blog.koenvermoesen.be/about-koen/

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